Shipping policy
Where we deliver
RainyPaws delivers to United Kingdom addresses where a delivery option is available at checkout.
Delivery options may vary depending on the product, its fulfilment location, the carrier used and the delivery postcode.
Some carriers or delivery methods may not be available for every postcode, including certain remote, island or offshore locations. If a delivery option is not available for a particular product and address combination, this will normally be reflected at checkout.
If you are unsure whether we can deliver an order to your address, please contact support@rainypaws.co.uk before placing your order.
Free delivery
Standard delivery is free on all RainyPaws orders where delivery is available, with no minimum spend.
If an order is sent in more than one parcel, you will not be charged an additional delivery fee because the order has been split into separate shipments.
Where your order may be dispatched from
RainyPaws works with fulfilment partners in both the United Kingdom and China.
Some products are stocked and fulfilled from the United Kingdom, while others are fulfilled from China. The dispatch location depends on the individual product and available stock.
The estimated delivery timeframe for each product is shown on the relevant product page.
Delivery estimates
Unless otherwise stated on the product page, the estimated delivery timeframe includes both order preparation and transit time and is measured from the date the order is placed.
Delivery timeframes are estimates rather than guaranteed arrival dates.
Factors outside our reasonable control may affect delivery, including:
- stock availability;
- order preparation time;
- carrier delays;
- bank holidays;
- adverse weather;
- customs or import processing where applicable; and
- delivery conditions affecting remote or offshore locations.
Where delivery estimates are stated in working days, working days are Monday to Friday excluding applicable bank holidays.
If we become aware of a significant delay affecting your order, we will contact you using the contact details provided with your order.
Orders containing more than one product
Some RainyPaws products are fulfilled from the United Kingdom while others are fulfilled from China.
Because of this, if your order contains more than one product, the items may be dispatched from different fulfilment locations and may arrive in separate parcels on different dates.
This can also apply where products are purchased together as part of the same order, set or bundle.
Each separately dispatched parcel may have its own tracking number.
You will not be charged any additional delivery fees if your order is divided into multiple parcels.
Tracking your order
Where tracking is available, we will send tracking information after your parcel has been dispatched.
Tracking information may take some time to become active after you receive your dispatch confirmation, particularly while the parcel is being transferred into the carrier's network.
If your order is sent in multiple parcels, you may receive separate tracking information for each shipment.
Delayed or missing items
If an item has not arrived within the estimated delivery timeframe shown for that product, please email support@rainypaws.co.uk with your order number and details of the item you are waiting for.
We will review the shipment information and, where appropriate, investigate the delay with the relevant carrier or fulfilment partner.
If only part of your order has arrived, please also check your dispatch emails to see whether the remaining items were sent separately and have their own tracking information.
Returns
Information about returns, cancellations and responsibility for return delivery costs is available in our Refund Policy.
In general, customers may be responsible for the direct cost of a change-of-mind return, while RainyPaws will cover reasonable return costs where required for faulty, damaged, incorrect or not-as-described goods.
Your consumer rights
Nothing in this Shipping Policy affects your rights under UK consumer law, including your rights where goods are not delivered within an agreed or legally required timeframe.
Contact
For delivery questions or help with an existing order, please contact: